1. Introduction
borneo88 ("we", "our platform") operates the website at borneo88.onl as an online gambling platform operating under international licensing. We are committed to protecting the privacy of every user who registers and uses our services.
This borneo88 Privacy Policy explains in detail what information we collect when you use our website, how that information is used, to whom it may be disclosed, and what rights you have regarding your personal data.
⚠️ Please read this policy carefully. By registering a borneo88 account or continuing to use our platform, you are deemed to have understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of it, please stop using our platform.
This policy applies to all borneo88 services including sports betting, online slots, live casino, deposits, withdrawals and all customer support interactions.
2. Information We Collect
borneo88 collects two main categories of information: information you provide directly and information collected automatically when you use our platform.
Information you provide directly:
- Full name as shown on your identity card (MyKad) or passport
- Active email address and mobile phone number
- Date of birth — for age verification purposes (you must be 21 years of age or older to use the borneo88 platform)
- Payment method information including e-wallets (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow account, online banking account (FPX) or cryptocurrency wallet address
- Account username and password
- Any information you submit when contacting our support team
Information collected automatically:
- IP address and location information based on IP
- Web browser type, operating system and device you are using
- Session data including pages visited, time of visit and navigation patterns
- Cookie data and similar tracking technologies
- Game activity and betting logs within the platform
borneo88 never collects credit or debit card information directly. All financial transactions are processed through third-party payment providers who maintain their own security compliance.
3. How We Use Your Data
The data we collect is used solely for the purpose of operating the borneo88 platform and improving services for users. The following are the specific purposes for which data is used:
- Account management: Registration, identity verification, password recovery and maintenance of your account
- Financial transaction processing: Processing minimum deposits of RM30 and minimum withdrawals of RM100 through your chosen payment method, with typical withdrawal processing times of between 10 and 45 minutes
- Customer support: Enabling our 24/7 support team to assist you effectively in Bahasa Melayu and English
- Platform security: Detecting fraudulent activity, duplicate accounts or any usage that violates borneo88's terms of service
- Service communications: Sending important notifications related to your account, transactions and policy updates
- Product improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience
- Licensing compliance: Meeting reporting obligations under the international licensing conditions that govern borneo88's operations
4. Disclosure to Third Parties
borneo88 does not sell, rent or trade your personal data to any third party for marketing purposes. Data disclosure only occurs in the following limited situations:
- Payment service providers: E-wallet providers, banks and cryptocurrency processors that facilitate your transactions need to receive relevant data to complete the payment process
- Game platform providers: Game development companies that supply slots, live casino and other games on the borneo88 platform may receive session data required for game operation
- Legal requirements: When required by court order, official investigation or compliance obligations under international licensing, we may be required to disclose certain information
- Protection of borneo88's rights: In cases of confirmed fraud, breach of terms of service or legal claims, relevant information may be shared with the parties concerned
In all cases where disclosure to third parties is required, borneo88 ensures that those parties have data protection measures that are equivalent to or stricter than our own standards.
5. Cookies and Tracking Technologies
borneo88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device by your web browser.
Types of cookies we use:
- Session cookies: Required to maintain your logged-in status during a playing session. These cookies are deleted automatically when you close your browser
- Preference cookies: Store your language settings and display preferences to make future visits easier
- Analytics cookies: Help us understand how users interact with the platform for improvement purposes — this data is collected in aggregate and is not linked to individual identities
You can manage or block cookies through your web browser settings. However, blocking session cookies may affect the basic functionality of the borneo88 platform.
6. Data Security
borneo88 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.
- All data transmission between your browser and borneo88's servers is protected with SSL/TLS encryption
- Account passwords are stored in hashed format — even borneo88's internal team cannot read your actual password
- Access to user data within borneo88's internal systems is restricted on a need-to-know basis
- Our systems undergo regular security assessments to identify and address any technical vulnerabilities
- Continuous monitoring is in place to detect any suspicious activity within our systems
⚠️ Important: While borneo88 takes all reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.
7. Your Rights
As a borneo88 user, you have the following rights regarding your personal data. Requests to exercise these rights can be submitted to our support team at any time:
- Right of access: You may request a copy of the personal information we hold about you
- Right to rectification: If any information we hold is inaccurate or out of date, you may request that it be corrected
- Right to erasure: In certain circumstances, you may request that your personal data be deleted from our systems
- Right to restriction of processing: You may request that the processing of your data be temporarily restricted in certain situations, for example while you are disputing the accuracy of information
- Right to object: You may object to the processing of your data for certain purposes such as direct marketing
- Right to data portability: You may request that data you have provided to us be returned in a machine-readable format
Privacy rights requests will be processed within a reasonable time. To initiate any request, contact the borneo88 support team via 24/7 live chat or our support email.
8. Data Retention Period
borneo88 retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as your account is active, or for as long as required by our international licensing conditions.
Specifically, financial transaction records and betting activity are retained for the period required by licensing compliance obligations to enable necessary auditing and verification. This data cannot be deleted upon individual request if it is related to compliance obligations.
When an account is officially closed or data is no longer required, borneo88 will delete or anonymise your personal data in accordance with our internal procedures.
9. Changes to the Privacy Policy
borneo88 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to registered users via email or in-platform notifications.
Continued use of the borneo88 platform after such changes take effect will be considered acceptance of the updated Privacy Policy terms. We encourage you to review this page periodically to ensure you are always up to date.
All previous versions of the borneo88 Privacy Policy are kept in our internal records. If you require a copy of a previous version, please contact our support team.
10. Contact Us
If you have any questions, concerns or complaints regarding the borneo88 Privacy Policy or how we handle your personal data, please contact us through the following channels:
- Live Chat 24/7: Available directly on the borneo88 platform — the fastest way to get an immediate response
- Support Email: [email protected] — for more detailed or formal enquiries
The borneo88 support team operates around the clock (24/7) and can communicate in Malay and English. We aim to respond to all privacy-related enquiries promptly and professionally.